Thursday, July 7, 2011
Exit stage left, please
Met with the doc, explained the situation, filled out a form and she agreed that it was a good idea for me to see someone and started to tell me all about it while being the right degree of concerned and interested. She told me someone would contact me via mail (which always takes forever) to which I said, 'Oh, I'll need to change my address. We moved.'
The doc stopped in her tracks and inquired about my new address. As it turns out, I'm no longer in that particular NHS practice's 'area'. She said, 'I can't help you. You'll have to get a private doctor or find another NHS in your new neighbourhood.' No referral, no help, no apology - just a big fat - get out!
I protested and pointed out she agreed I needed to see someone lickety-split - and she said yes, I do - but it wasn't her responsibility any more. I was seriously stunned.
'I'm sorry,' she tried.
'No. You're not. And shame on you,' I replied with hostility oozing off each word like molten lava. I wanted to add: 'Take the Hippocratic oath didja?'
She looked away and I could tell she wasn't happy. I suppose it's not her fault, but her bedside manner was definitely lacking and I was pissed so she got a shot of my nasty side. I don't care.
What makes me upset is that I am a tenacious individual and I will press on and get the care I need. But if someone less...aggressive/determined/etc was to be swept aside - I just wonder what would happen to them.
Now I have to find new doctors, a new practice, new everything for my entire family. I just don't need the headache, frankly. But one thing is for certain - I would never, ever go back to the Keats Group again after this. It was just insult to injury and in poor form. A pox on their house, I say.