Three weeks ago today I went to look at the flat we're moving into. I took Fen the next day and we made our offer, with some negotiation we were told the flat was ours. I had to chase the guy down for three days (and over the weekend) just to get the confirmation email with the details of the deal (what we wanted, what was expected of us) and for him to take the deposit. I negotiated the deal which took two days and then he said we'd hear from another company who would do the vetting. Fine. Had to chase him down for a week for that to happen.
Last week we were cleared (I should hope so) and I emailed the agent last week Monday to send the contracts for signature. On Friday I called and left a voicemail asking for the contract. This week Monday I called again and left another message. Yesterday I nagged Fen until he called not once, not twice - leaving messages both times - but thrice! Finally, he asked to speak to the manager who was not happy that we had been ignored.
During this three week period I stopped looking at flats, put my mind to rest and started making my plans for packing (we have boxes again - oh dear!) but I haven't bought any furniture, haven't hired movers, and have only packed china and kitchen stuff and then hidden the boxes in the cupboards so Fen won't go nuts (I promised I wouldn't have packed boxes piled up until next month). If you've learned anything about me you'll know I'm a planner, a packer, organized and a doer. I don't have the luxury of time to dawdle and have to map out my day to make sure everything that needs to be done gets done.
This has bothered me for two reasons:
- I want to get a move on already - buy the furniture, set up a delivery time, get Virgin in to move the TV, phone, internet, change our address on everything, hire movers, start to decide what's going where and getting my Sharpie and moving list in order.
- Inefficiency and rudeness. Honestly, how many times do you have to bug someone to send a freakin' contract? And how can someone just ignore a customer? It's just slack. I loathe slack.
The outcome - the place is ours. The contract is supposed to be sent to us this afternoon for signature. We'll see if it gets here or not. If it doesn't, I'm going over and delivering a lecture to anyone in that office who will listen. They'll rue the day...